Prescription auto-refill programs are win-win initiatives for pharmacies and patients. Patients benefit from a convenient refill process and improved medication adherence, while pharmacies gain workflow efficiency, enhanced Star performance, and increased revenue.
But integral to any good auto-refill program, beyond core dispensing capabilities, is a mechanism for clear, consistent communication with patients, including a way to disseminate documentation about the refill program. This need for communication has become especially important as many states, regulatory agencies, and payers have established strict protocols for administering auto-refill programs.
Pharmacies can rely on the PrimeRx™ management system – including the PrimeCOMM™ communications module and the PrimeRxPAY™ automated payment solution -- for comprehensive auto-refill program management.
By relying on PrimeRx™, pharmacies can benefit from three innovative solutions working together for comprehensive auto-refill management:
Here’s how it works:
PrimeRx™: PrimeRx™ pharmacies already benefit from the comprehensive, easy-to-use refill capabilities that are at the core of the PrimeRx™ pharmacy management system.
Through PrimeRx™, most aspects of the refill process are automated, and pharmacy staff can easily track workflows via a user-friendly refill dashboard. PrimeRx™ manages the refill process seamlessly and accurately so that pharmacy staff can spend time on other patient-related matters.
PrimeCOMM™: The PrimeCOMM™ module allows pharmacies to easily communicate with patients via text and email. A pharmacy can use PrimeCOMM™ for a wide range of communication purposes, but specific to auto-refills, capabilities include:
PrimeRxPAY™: PrimeRxPAY™ (Contactless Transactions) allows pharmacies to wirelessly collect patient copays. The system generates an email or text to the patient with a URL link directing the patient to a secure payment portal. Patients provide their credit card information via the portal, with funds automatically deposited in the pharmacy’s account. PrimeRxPAY™ is compatible with the Heartland, Elavon, and Worldpay payment processing systems.
Working together, these solutions allow a pharmacy to create an automated refill program that simplifies pharmacy workflows, provides an enormous convenience to patients, and facilitates compliance with applicable regulations.