Responsibilities to Include:

• Reconcile aging report as provided by head of department.
• Enter Credit card charges and reconcile credit card accounts
• Receive, handled and process credit card payments accurately and provide summary to clients where applicable.
• Receive, scan and process invoices for Purchase Order received for daily technology sales.
• Assist Sales & Marketing Team to process new sales orders to include invoices and adjustment of payments accordingly to business agreement with new client.
• Reconcile monthly expense report receipts and file accordingly.
• Assist with Time & Attendance Record Keeping for all business units and provide updated information to all departmental heads on a quarterly basis and/or when applicable.
• Assist other members of the Accounts Team where required.
• Ad-hoc reporting as required
• Filing and other general tasks

Ideal Candidate Skills:

• Possess very good oral and written skills
• Able to comprehend technological terms (preferred) and transfer back in lamens terms.
• Prior experience handling heavy call volume while able to multi-task due to fast pace environment.
• Must be proficient with Excel, various Microsoft suites to include Outlook and ability to understand basic / intermediate technologies.
• Ability to disseminate and coordinate work load with other Team members to ensure proper and accurate delivery.
• Individual will need to be highly organized and very detailed oriented.
• Maintains a professional demeanor.

Micro Merchant Systems, Inc. has an immediate need for an IT Field Support Technician to provide onsite technical assistance to our clients within the 50 STATES to include New Jersey, Connecticut, Westchester, Peekskill, Catskill, PA, Marilyn, Utica, etc.

Principal Responsibilities: (Essential Function)

• Travel to client sites to perform deployments, break-fixes and/or re-configuration IS A MUST for this position.
• Individual MUST HAVE their own vehicle with a clean driving record.
• Possess strong knowledge pertaining to Windows Based platforms ranging from Windows XP - Windows 10 BUT not limited to Windows Server 2003, 2008, 2016
• Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. * Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion.
• Very strong hardware knowledge surrounding printers (Zebra, HP, Lexmark, network printers), workstations (be it Server, PC, laptop), hardware swaps, data transfer, configuring Windows Operating Systems, setting up RAIDs and real-life exposure/experience with network setups.

POS (Point of Sales systems) & Signature Pad (Verifone & Honeywell) experience is HUGE PLUS!

• Willingness to learn custom / proprietary applications to provide accurate and solid answers to our clients.
• Work closely with the Installation & Support Services Team to serve our clients professionally and thoroughly.
• Follow escalation and de-escalation procedures as outlined within company SOPs.
• Flexible work hours IS A MUST for this position due to the traveling, troubleshooting and work involved which cannot be pre-determined in terms of time-frame.
• Week-end work rotations are also required and will be coordinated accordingly with other members to ensure efficient and appropriate coverage is provided to our customers.

This position is responsible for all matters in relations to the Support Services Team and office related scenarios. Duties performed by the individual appointed to this position are expected to be executed as per the directions of the Support and Upper Management Team.

*Note: *Individual need to be extremely flexible & strong ability to multi-task in a fast pace environment.

Principal Responsibilities: (Essential Function)

• Ability to prioritize, analyze & provide clear instructions to the Support Team as well as Management.
• Prompt and consistent attendance based on your assigned work schedule with occasional weekend (Saturday's) where applicable.
• Main escalation points for advisory directions & solutions from Technical Supervisor as well as Team Leads and Tier I/II Support Members.
• Work closely with Technical Supervisor and Team Leads to provide guidance, leadership & coaching to Support Services Team members.
• Ownership of Tier II / III matters escalated by Supervisor and/or Team Leads.
• Collaborate with team members to share knowledge of issues & corresponding resolutions.
• Participate in weekly & monthly management meetings to discuss & address trending or urgent matters impacting the Support Services environment.
• Assist in New Hiring Procedures, Employee Disciplinary Practices and a dotted line to Human Resources.
• Work with various vendors to accomplish requirement needs for the office to include HVAC, ISP, Building Management, Telephony, IT Services and additional services.
• Monitor and up-keep daily attendance to include Team Members PTO Records, assist with weekly payroll processing and various office related matters.

Miscellaneous

• Exposure to Pharmaceutical and/or Retail Pharmacy Functions a HUGE PLUS!
• Good written & verbal communication skills
• Good people & relational skills
• Good interpersonal skills & ability to work with others in a close-nit environment
• Prior experience in leading Team of 5 + in a Technical Support environment
• Ability to take ownership of situations & following through to completion.
• Extensive analytical and troubleshooting skills on various platforms.
• Proficiency with PC workstations, various hardware and network applications.
• Extensive knowledge of all Windows based platforms with heavy emphasis on Windows 7, 10, Server 2016
• Functional understanding of SQL 2008 / 2014 / 2016, Query creation & execution a plus.
• Willingness to travel to client sites as applicable
• Knowledgeable in setting up small networks to include configuring routers switches/hubs & dedicated servers.

Education

• BS Degree desired
• Technical school, 2 or 4-year college degree, or 3-5 years related experience, or equivalent.
• Industry certifications such as A+, MCSE, ITIL, ISO 9001 and HDI are a plus.

Working Relationships with All MMS employees within the United States and Puerto Rico

• Support Services and other immediate superiors.
• Other IT employees globally as applicable

Application Questions – Edit You have requested that Indeed ask candidates the following questions: How many years of Technical Support / Team Management experience do you have?

Micro Merchant Systems, Inc. - pharmacy management software company based in Syosset, Long Island currently have several seats to fill for their Technical Services Team. The position requires the following:

Principal Responsibilities& Functions:

1. Punctual and consistent attendance required - whether a shift is chosen and/or assigned at the time of employment.
2. Attend 30 days of proprietary software training prior to 'Go-Live' to gain exposure to our industry as well as our software.
   • learn the acronyms associated with our program
   • familiarize yourself with the navigation of the various tabs/screens
   • gain understanding of work-flow and how it can be utilized in the various formats based on
   • customer comfort and requirements
   • able to take and perform successfully various Quizzes and Tests provided thru-out the 30 day training to gain the knowledge to assume the role of Technical Support Analyst
   • maintain an open mind pertaining to the various modules associated with the main core software and 'learn on the job' to support modules which may not necessarily be covered during the 30 days training.
   • attend a minimum of 4 hours of refresher training on a monthly basis.
3. Work collectively with existing Team Members as well as Team Leader to deliver consistent and solidified solutions to our clients.
4. Consistently log, update and review any open tickets and perform necessary follow ups to customers to provide status of their request/issues.
5. Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds.
6. Follow Escalation AND DE- descalation procedures as outlined within company SOPs.
7. Ability to handle high call volume while maintaining clear, concise ticket notes combined with a presentable tone and delivery techniques.
8. In absence of Team Lead/Supervisor - make decisions based on complexity and urgency of the call and/or matter at hand - while making sure to follow thru on the situation.
9. Determine from certain scenarios, if it's necessary to conference in 3rd party vendors to include Insurance Company, Hardware Manufacturers to include Motorola, Symbol/Zebra, HP, Fujitsu, Lexmark up to Dell and/or Lenovo.

Job Requirements:

• Experience in supporting proprietary software with a database in the back end is a HUGE plus
• One to three years technical support experience
• Willingness to take ownership of problems and follow through to completion. * Strong, structured analytical skills.
• Excellent written and verbal communication skills
• Excellent time/project management skills
• Ability to perform tasks as outlined and requested by Level II and/ or manager

Technical Requirements:

1. Strong understanding and working knowledge of Windows based platforms to include 7, 8 and especially Windows 10 Professional combined with working exposure - with Windows Server 2003 up to Server 2012 R2, virtual environments such as Hyper-VMware, Virtual PC as well as Remote Desktop Access.
2. Working knowledge and practice with various remote access software to include Team Viewer, ShowMy PC, LogmeIn and/or other secured approved remote access software to allow efficient Support to our clients.
3. Ability to analyze, troubleshoot and reiterate clearly to the Team as well as the customer to ensure full comprehension which would avoid confusion and/or delayed resolutions.
4. Basic to intermediate knowledge on how:
   • what a router is vs. a switch
   • how to login, navigate and configure a router
   • understanding on how to perform port forwarding on a router
5. Basic network knowledge to include but not limited to:
   • Static IP compared to Dynamic
   • what a Gateway, Subnet and DNS are - and the purpose they serve
   • difference between a WAN and a LAN
   • ability to configure and share network resources to include printers, workstations, routers, bluetooth devices, and/or all computer networkable related devices.

Miscellaneous:

• Perform basic diagnostic testing of all PC equipment and laptops
• Perform PC repairs to best of knowledge
• Communicate with vendors per case incidents
• Perform warranty follow-up calls by per case basis
• Occasional travel to client sites (IE: Pharmacies).

Micro Merchant Systems (MMS) is seeking an experienced Software Sales Representative to expand our base of Independent, Regional & National Chain Pharmacy, Hospital & Health System customers across Retail, Long-Term Care, and Specialty pharmacies within the following assigned, multi-state territories by demonstrating and selling, our flagship product, PrimeRx™ Pharmacy Management System and related modules.

The following U.S. Midwest Region will include states Montana, Wyoming, New Mexico, Colorado, Texas, Oklahoma, Kansas, Nebraska, South Dakota, and North Dakota.

Applicants are required to live within the major metropolitan market within the following city and state of Houston or Dallas, Texas for consideration.

The Software Sales Representative should be able to develop and sustain long-term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation. 

The Software Sales Representative will be responsible for sales and business development opportunities within assigned markets, with specific responsibilities to sign up and retain clients. The incumbent will be responsible for securing and administering PrimeRx™ Pharmacy Management System demonstrations, contract negotiations and agreement administration for PrimeRx Pharmacy Management System and other related modules, as well as exploring development opportunities within new and existing customers and channels. The Software Sales Representative will leverage the Company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.

We are looking for driven individuals that are excited to learn new solutions and tackle new problems for our customers. If you thrive in an environment that demands you to stretch yourself, you may fit in at Micro Merchant Systems.

Accountabilities

• Generate new business through pharmacies, hospitals and health systems
• Grow revenue and identify and deliver solutions that aid in our customer’s success
• Meet or exceed the set prospecting and sales quotas

Qualifications

• 3-5 Years of Sales Experience
• Experience selling software or similar technology-based solutions
• Proficiency in using CRM & Microsoft Office programs 
• Ability to travel 70% of the time
• Valid driver’s license
• Pharmacy Technicians with PrimeRx™ or similar software experience preferred
• Bachelor's degree preferred

Principal Responsibilities: (Essential Function)

• Responsible for meeting assigned quotas for PrimeRx™ placements.
• Responsible for demonstrations, negotiations, follow ups, closing deals, and development of opportunities through new and existing channels.
• Ensure customer expectations are met by maintaining an open, clear and consistent dialogue with external end users and internal contacts.
• Provide weekly reports for all sales related activities to Executive Team.
• Liaison b/w clients and management to help provide a solution to clients.
• Follow strategic marketing, sales and forecast plans created by Executives to achieve corporate objectives for products and services.
• Recommends product positioning, to produce the highest possible long-term market share.
• Convey industry trends and product feedback from pharmacy stakeholders to an internal team to assist in developing product enhancements and additional offerings.
• Represents company at local & national trade association meetings.
• Attend team meetings & calls when necessary.
• Work with product managers, programmers, and customers to resolve issues and communicate status/solutions to appropriate stakeholders.
• Proactively identify, recommend, and implement process and other operational improvements.
• Perform any other duties as deemed necessary to provide quality service to the MMS customer base.

Competencies 

• Business Acumen
• Organization
• Time Management
• Presentation Skills
• Integrity & Trust
• Interpersonal Savvy
• Communication Proficiency 
• Customer/Client Focus
• Problem Solving/Analysis 
• Results Driven
• Strategic Thinking 
• Technical Capacity 

Micro Merchant Systems (MMS) is seeking an experienced Software Sales Representative to expand our base of Independent, Regional & National Chain Pharmacy, Hospital & Health System customers across Retail, Long-Term Care, and Specialty pharmacies within the following assigned, multi-state territories by demonstrating and selling, our flagship product, PrimeRx™ Pharmacy Management System and related modules.

The following U.S. Great Lakes Region will include states Minnesota, Iowa, Missouri, Wisconsin, Illinois, Indiana, and Michigan.

Applicants are required to live within the major metropolitan market within the following city and state of Chicago, Illinois for consideration.

The Software Sales Representative should be able to develop and sustain long-term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation. 

The Software Sales Representative will be responsible for sales and business development opportunities within assigned markets, with specific responsibilities to sign up and retain clients. The incumbent will be responsible for securing and administering PrimeRx™ Pharmacy Management System demonstrations, contract negotiations and agreement administration for PrimeRx Pharmacy Management System and other related modules, as well as exploring development opportunities within new and existing customers and channels. The Software Sales Representative will leverage the Company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.

We are looking for driven individuals that are excited to learn new solutions and tackle new problems for our customers. If you thrive in an environment that demands you to stretch yourself, you may fit in at Micro Merchant Systems.

Accountabilities

• Generate new business through pharmacies, hospitals and health systems
• Grow revenue and identify and deliver solutions that aid in our customer’s success
• Meet or exceed the set prospecting and sales quotas
  

Qualifications

• 3-5 Years of Sales Experience
• Experience selling software or similar technology-based solutions
• Proficiency in using CRM & Microsoft Office programs 
• Ability to travel 70% of the time
• Valid driver’s license
• Pharmacy Technicians with PrimeRx™ or similar software experience preferred
• Bachelor's degree preferred
  

Principal Responsibilities: (Essential Function)

• Responsible for meeting assigned quotas for PrimeRx™ placements.
• Responsible for demonstrations, negotiations, follow ups, closing deals, and development of opportunities through new and existing channels.
• Ensure customer expectations are met by maintaining an open, clear and consistent dialogue with external end users and internal contacts.
• Provide weekly reports for all sales related activities to Executive Team.
• Liaison b/w clients and management to help provide a solution to clients.
• Follow strategic marketing, sales and forecast plans created by Executives to achieve corporate objectives for products and services.
• Recommends product positioning, to produce the highest possible long-term market share.
• Convey industry trends and product feedback from pharmacy stakeholders to an internal team to assist in developing product enhancements and additional offerings.
• Represents company at local & national trade association meetings.
• Attend team meetings & calls when necessary.
• Work with product managers, programmers, and customers to resolve issues and communicate status/solutions to appropriate stakeholders.
• Proactively identify, recommend, and implement process and other operational improvements.
• Perform any other duties as deemed necessary to provide quality service to the MMS customer base.
  

Competencies

• Business Acumen
• Organization
• Time Management
• Presentation Skills
• Integrity & Trust
• Interpersonal Savvy
• Communication Proficiency 
• Customer/Client Focus
• Problem Solving/Analysis 
• Results Driven
• Strategic Thinking 
• Technical Capacity
  

Micro Merchant Systems (MMS) is seeking an experienced Software Trainer to train our ever-expanding base of Independent Retail Pharmacies, Regional & National Chain Pharmacy, Hospital & Health System Customers, Long-Term Care, and Specialty pharmacies by demonstrating and training them on our flagship product, PrimeRx™ Pharmacy Management System and related modules.

As a Trainer, you will be responsible for providing training on all MMS applications.  You will be responsible for educating the user on how to utilize and operate the software at its best.  Being a customer’s advocate, you will be working not only on training the customer but also by collecting ideas and helping them with superior troubleshooting skills to come up with solutions.

Attitude is everything; you will be working closely with other teams to keep up with the fast evolving software and help create and update documentation.  Training a new customer is as exciting as teaching an existing customer on new features.  This will keep them up to date and provide them with tools that can help improve their productivity.

Responsibilities:

• Schedule and conduct Training on all MMS Modules
• Provide Tier 2 and 3 software support to Internal support as well as customers
• Travel to client sites across USA to train clients using MMS products and services
• Conduct DEMO's from time to time on all MMS products and services
• Schedule and deliver a monthly Training program for all customers
• Provide internal Training on all MMS Modules
• Design training curriculum and modifications to enhance effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledge-base for solutions
• Escalate issues to suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to customer
• Conduct independent continuing education on software updates.
  

Requirements:

• Minimum two years of Pharmacy technician experience in retail pharmacy environment
• Excellent phone communication skills
• Able to multitask and manage time efficiently
• Experience using pharmacy management software (PrimeRx™ Preferred)
• Certified Pharmacy Technician
• Flexible and stay productive when being pulled in many different directions.
  

Description of role: A leading pharmacy software corporation seeks an Account Manager who will take on full responsibility in understanding their account's business objectives and will orchestrate the deployment of our corporate wide resources be it our products, services, and or solutions.

Responsibilities:
The Account manager is responsible for

• owning and building the relationship with their managed accounts
• developing a communication plan with the client that promotes awareness about products, tools, interfaces, modules, services, etc.
• being the gate keeper of our customer’s business goals and objectives maintaining the customer’s profile of their business
• articulating the needs and desire of the customer and translating them into deliverable plans
• having an in-depth knowledge of all company products and services
• troubleshooting issues identified by customer
• customer retention
• staying abreast of industry trends
• leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Serving as project manager to incorporate new products and or services required either internally at the company level and/or with clients

Skills and requirements:

• strong interpersonal and communication skills
• excellent customer service skills, including building strong, professional relationships
• ability to anticipate customers' needs and match them with appropriate products and services
• extensive analytical and troubleshooting skills on various platforms
• proficiency with PC workstations, hardware and network applications
• knowledge of windows based platforms
• ability to educate customers on how our products/services fit their needs
• flexible with the ability to work in a changing environment and multi-task
• high degree of self-motivation
• ability to build good working relationships across all levels of employees and customers
• knowledge of Microsoft Applications
• knowledge of Micro Merchant Systems a strong plus

Experience:
3 years related work experience in software industry, retail pharmacy, account management role

Micro Merchant Systems (MMS) is seeking a seasoned Project Manager to work from their office in NY, Long Island. A Project Manager ensures the goals and objectives of a small project or phase of a larger project are met within the established cost and time-frame. You will maintain the quality of projects and report on all costs.

Responsibilities include:

• Assists in the planning, management, coordination and financial control of an assigned project or phase of a larger project.
• Responsible for working with IS, vendors, and customers to develop project stakeholders, roles and responsibilities, and budget.
• Identifies necessary resources including personnel, hardware, and software, and makes recommendations for inclusion into the project.
• Collaborates on setting project goals, deadlines, and budgets.
• Maintains quality and standards as prescribed and reports on related costs.
• Ensures project or phase meets established timelines/ milestones. 
• Reviews status reports and makes recommendations for modification of schedules and/or plans as necessary.
• Confers with project staff and client to provide technical advice and resolve problems within scope of responsibilities.
• Coordinates project activities with department, vendors, and consultants as necessary.
• Tracks actual performance against planned project performance and work with project team to understand variances.

Qualifications Include:

• Bachelor’s Degree in Computer Science, Information Technology or related field, required.
• Minimum of three (3) years related technical experience including one (1) year of project management experience, required.
• Knowledge of assigned technical area (i.e. Finance, Healthcare, Facilities, Infrastructure) and in a similarly sized IT organization, required. 
• Knowledge of project management best practices, as defined by PMI.
• Good communication and presentation skills required.
• Experience with MS Project or NIKU Workbench; experience with CA Clarity or other PPM tools, preferred.

As a customer care field specialist, your workday will consist of visiting MMS Customers and focus on customer concerns and capture feedback.  You will provide quality service to clients by accurately, effectively and consistently handling their inquiries. This position requires 80 to 90 % traveling mostly within Tri-state, time to time out of state.  

Attitude is everything, you will be working closely with other teams to report a resolve any issues at hand and help create and update documentation around it.  Educating customers with new and existing features, so they can use MMS products to their full potential.  This will keep them up to date and provide them with tools that can help improve their productivity.  

Responsibilities:

• Schedule and conduct site visits.
• Record customer feedback.
• Design training curriculum and modifications to enhance the effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledgebase for solutions
• Escalate issues to the suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to the customer 
• Conduct independent continuing education on software updates.

Requirements:

• Minimum two years of Support experience in a retail environment
• Excellent communication skills (In Person and writing)
• Able to multitask and manage time efficiently
• Flexible and stay productive when being pulled in many different directions.
• Experience using pharmacy management software is a PLUS