Responsibilities to Include:

• Reconcile aging report as provided by head of department.
• Enter Credit card charges and reconcile credit card accounts
• Receive, handled and process credit card payments accurately and provide summary to clients where applicable.
• Receive, scan and process invoices for Purchase Order received for daily technology sales.
• Assist Sales & Marketing Team to process new sales orders to include invoices and adjustment of payments accordingly to business agreement with new client.
• Reconcile monthly expense report receipts and file accordingly.
• Assist with Time & Attendance Record Keeping for all business units and provide updated information to all departmental heads on a quarterly basis and/or when applicable.
• Assist other members of the Accounts Team where required.
• Ad-hoc reporting as required
• Filing and other general tasks

Ideal Candidate Skills:

• Possess very good oral and written skills
• Able to comprehend technological terms (preferred) and transfer back in lamens terms.
• Prior experience handling heavy call volume while able to multi-task due to fast pace environment.
• Must be proficient with Excel, various Microsoft suites to include Outlook and ability to understand basic / intermediate technologies.
• Ability to disseminate and coordinate work load with other Team members to ensure proper and accurate delivery.
• Individual will need to be highly organized and very detailed oriented.
• Maintains a professional demeanor.

Micro Merchant Systems, Inc. has an immediate need for an IT Field Support Technician to provide onsite technical assistance to our clients within the 50 STATES to include New Jersey, Connecticut, Westchester, Peekskill, Catskill, PA, Marilyn, Utica, etc.

Principal Responsibilities: (Essential Function)

• Travel to client sites to perform deployments, break-fixes and/or re-configuration IS A MUST for this position.
• Individual MUST HAVE their own vehicle with a clean driving record.
• Possess strong knowledge pertaining to Windows Based platforms ranging from Windows XP - Windows 10 BUT not limited to Windows Server 2003, 2008, 2016
• Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. * Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion.
• Very strong hardware knowledge surrounding printers (Zebra, HP, Lexmark, network printers), workstations (be it Server, PC, laptop), hardware swaps, data transfer, configuring Windows Operating Systems, setting up RAIDs and real-life exposure/experience with network setups.

POS (Point of Sales systems) & Signature Pad (Verifone & Honeywell) experience is HUGE PLUS!

• Willingness to learn custom / proprietary applications to provide accurate and solid answers to our clients.
• Work closely with the Installation & Support Services Team to serve our clients professionally and thoroughly.
• Follow escalation and de-escalation procedures as outlined within company SOPs.
• Flexible work hours IS A MUST for this position due to the traveling, troubleshooting and work involved which cannot be pre-determined in terms of time-frame.
• Week-end work rotations are also required and will be coordinated accordingly with other members to ensure efficient and appropriate coverage is provided to our customers.

This position is responsible for all matters in relations to the Support Services Team and office related scenarios. Duties performed by the individual appointed to this position are expected to be executed as per the directions of the Support and Upper Management Team.

*Note: *Individual need to be extremely flexible & strong ability to multi-task in a fast pace environment.

Principal Responsibilities: (Essential Function)

• Ability to prioritize, analyze & provide clear instructions to the Support Team as well as Management.
• Prompt and consistent attendance based on your assigned work schedule with occasional weekend (Saturday's) where applicable.
• Main escalation points for advisory directions & solutions from Technical Supervisor as well as Team Leads and Tier I/II Support Members.
• Work closely with Technical Supervisor and Team Leads to provide guidance, leadership & coaching to Support Services Team members.
• Ownership of Tier II / III matters escalated by Supervisor and/or Team Leads.
• Collaborate with team members to share knowledge of issues & corresponding resolutions.
• Participate in weekly & monthly management meetings to discuss & address trending or urgent matters impacting the Support Services environment.
• Assist in New Hiring Procedures, Employee Disciplinary Practices and a dotted line to Human Resources.
• Work with various vendors to accomplish requirement needs for the office to include HVAC, ISP, Building Management, Telephony, IT Services and additional services.
• Monitor and up-keep daily attendance to include Team Members PTO Records, assist with weekly payroll processing and various office related matters.

Miscellaneous

• Exposure to Pharmaceutical and/or Retail Pharmacy Functions a HUGE PLUS!
• Good written & verbal communication skills
• Good people & relational skills
• Good interpersonal skills & ability to work with others in a close-nit environment
• Prior experience in leading Team of 5 + in a Technical Support environment
• Ability to take ownership of situations & following through to completion.
• Extensive analytical and troubleshooting skills on various platforms.
• Proficiency with PC workstations, various hardware and network applications.
• Extensive knowledge of all Windows based platforms with heavy emphasis on Windows 7, 10, Server 2016
• Functional understanding of SQL 2008 / 2014 / 2016, Query creation & execution a plus.
• Willingness to travel to client sites as applicable
• Knowledgeable in setting up small networks to include configuring routers switches/hubs & dedicated servers.

Education

• BS Degree desired
• Technical school, 2 or 4-year college degree, or 3-5 years related experience, or equivalent.
• Industry certifications such as A+, MCSE, ITIL, ISO 9001 and HDI are a plus.

Working Relationships with All MMS employees within the United States and Puerto Rico

• Support Services and other immediate superiors.
• Other IT employees globally as applicable

Application Questions – Edit You have requested that Indeed ask candidates the following questions: How many years of Technical Support / Team Management experience do you have?

Micro Merchant Systems, Inc. - pharmacy management software company based in Syosset, Long Island currently have several seats to fill for their Technical Services Team. The position requires the following:

Principal Responsibilities& Functions:

1. Punctual and consistent attendance required - whether a shift is chosen and/or assigned at the time of employment.
2. Attend 30 days of proprietary software training prior to 'Go-Live' to gain exposure to our industry as well as our software.
   • learn the acronyms associated with our program
   • familiarize yourself with the navigation of the various tabs/screens
   • gain understanding of work-flow and how it can be utilized in the various formats based on
   • customer comfort and requirements
   • able to take and perform successfully various Quizzes and Tests provided thru-out the 30 day training to gain the knowledge to assume the role of Technical Support Analyst
   • maintain an open mind pertaining to the various modules associated with the main core software and 'learn on the job' to support modules which may not necessarily be covered during the 30 days training.
   • attend a minimum of 4 hours of refresher training on a monthly basis.
3. Work collectively with existing Team Members as well as Team Leader to deliver consistent and solidified solutions to our clients.
4. Consistently log, update and review any open tickets and perform necessary follow ups to customers to provide status of their request/issues.
5. Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds.
6. Follow Escalation AND DE- descalation procedures as outlined within company SOPs.
7. Ability to handle high call volume while maintaining clear, concise ticket notes combined with a presentable tone and delivery techniques.
8. In absence of Team Lead/Supervisor - make decisions based on complexity and urgency of the call and/or matter at hand - while making sure to follow thru on the situation.
9. Determine from certain scenarios, if it's necessary to conference in 3rd party vendors to include Insurance Company, Hardware Manufacturers to include Motorola, Symbol/Zebra, HP, Fujitsu, Lexmark up to Dell and/or Lenovo.

Job Requirements:

• Experience in supporting proprietary software with a database in the back end is a HUGE plus
• One to three years technical support experience
• Willingness to take ownership of problems and follow through to completion. * Strong, structured analytical skills.
• Excellent written and verbal communication skills
• Excellent time/project management skills
• Ability to perform tasks as outlined and requested by Level II and/ or manager

Technical Requirements:

1. Strong understanding and working knowledge of Windows based platforms to include 7, 8 and especially Windows 10 Professional combined with working exposure - with Windows Server 2003 up to Server 2012 R2, virtual environments such as Hyper-VMware, Virtual PC as well as Remote Desktop Access.
2. Working knowledge and practice with various remote access software to include Team Viewer, ShowMy PC, LogmeIn and/or other secured approved remote access software to allow efficient Support to our clients.
3. Ability to analyze, troubleshoot and reiterate clearly to the Team as well as the customer to ensure full comprehension which would avoid confusion and/or delayed resolutions.
4. Basic to intermediate knowledge on how:
   • what a router is vs. a switch
   • how to login, navigate and configure a router
   • understanding on how to perform port forwarding on a router
5. Basic network knowledge to include but not limited to:
   • Static IP compared to Dynamic
   • what a Gateway, Subnet and DNS are - and the purpose they serve
   • difference between a WAN and a LAN
   • ability to configure and share network resources to include printers, workstations, routers, bluetooth devices, and/or all computer networkable related devices.

Miscellaneous:

• Perform basic diagnostic testing of all PC equipment and laptops
• Perform PC repairs to best of knowledge
• Communicate with vendors per case incidents
• Perform warranty follow-up calls by per case basis
• Occasional travel to client sites (IE: Pharmacies).

• Develop and maintain any functional and regression tests to ensure code is functioning as designed. Apply test methodology and product knowledge in the design of tests and testing strategies.
• Support testing of multiple projects in coordination with development team/vendors while monitoring testing activities and key internal deliverable.
• Participation in design specification review and technical documentation review is essential to performing these duties.
• Work closely with the development team to ensure that defects are dealt with in a timely and professional manner.
• Help prioritize defects to be fixed using an understanding of the business requirements and the needs of the customer.
• Experience testing Windows application in a SAAS development environment is a plus.
• Write test documents including test plan, test cases and test summaries for both manual and automated testing.
• Execute and evaluate manual or automated test cases and report test results
• Communicate defects to developers and other stakeholders using JIRA.
• Ability to write detailed test cases for developers to conduct more thorough testing.
• Conduct exploratory testing to evaluate robustness and functionality of systems
• Communicate feature interaction problems
• Facilitate test suite/case reviews with cross-functional team members
• Identify any potential quality issues per defined process and escalate potential quality issues to management
• Ensure that validated deliverables meet functional and design specifications and requirements
• Isolate, replicate, and report defects and verify defect fixes
  
  

Required Experience: 

• Must have prior hands-on experience handling all technical testing efforts including functional testing. Automated testing experience a plus: minimum 7 years
• Prior experience designing and support user interface testing application and regression testing software.: 7 years
• Advanced level experience writing SQL Server connectivity and advanced queries.: 7 years (SQL 2014 or higher preferred).
• Prior experience providing defect status and quality metrics to the project manager to ensure bugs are resolved in a timely manner.: 7 years
• Design, develop and execute automated test cases from requirements a plus: 4 years
• Prior experience using automated testing tools for writing test cases AND defect management.: 7 years. One of the following (HP QTP/UFT, TestComplete, Selenium) a plus.
• Web Service/API’s (Rest/Soap) Testing: 4 years.
• Any prior working history with Microsoft TFS is a plus.
• Experience testing systems that work within healthcare operations a plus.
  
  

Required Education: Bachelor of Science degree is required. Masters in CS or similar technical fields is preferred.

Behavior Characteristics: 

• Strong written and verbal communications skills
• Strong analytical and problem-solving skills
• Excellent time management skills
• Strong knowledge of system testing best practices and methodologies
• Experience working in a team-oriented, collaborative environment
• Organized and detail-oriented; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment
• Works well under pressure, self-starter, dedicated and passionate and focused on work.
  
  

Experience:

• Advanced level: 7 years (Required)
• QA: 5 years (Required)