Micro Merchant Systems, Inc. has an immediate need for an IT Field Support Technician to provide onsite technical assistance to our clients within the 50 STATES to include New Jersey, Connecticut, Westchester, Peekskill, Catskill, PA, Marilyn, Utica, etc.

Principal Responsibilities: (Essential Function)

• Travel to client sites to perform deployments, break-fixes and/or re-configuration IS A MUST for this position.
• Individual MUST HAVE their own vehicle with a clean driving record.
• Possess strong knowledge pertaining to Windows Based platforms ranging from Windows XP - Windows 10 BUT not limited to Windows Server 2003, 2008, 2016
• Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. * Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion.
• Very strong hardware knowledge surrounding printers (Zebra, HP, Lexmark, network printers), workstations (be it Server, PC, laptop), hardware swaps, data transfer, configuring Windows Operating Systems, setting up RAIDs and real-life exposure/experience with network setups.

POS (Point of Sales systems) & Signature Pad (Verifone & Honeywell) experience is HUGE PLUS!

• Willingness to learn custom / proprietary applications to provide accurate and solid answers to our clients.
• Work closely with the Installation & Support Services Team to serve our clients professionally and thoroughly.
• Follow escalation and de-escalation procedures as outlined within company SOPs.
• Flexible work hours IS A MUST for this position due to the traveling, troubleshooting and work involved which cannot be pre-determined in terms of time-frame.
• Week-end work rotations are also required and will be coordinated accordingly with other members to ensure efficient and appropriate coverage is provided to our customers.

Micro Merchant Systems, Inc. - pharmacy management software company based in Syosset, Long Island currently have several seats to fill for their Technical Services Team. The position requires the following:

Principal Responsibilities& Functions:

1. Punctual and consistent attendance required - whether a shift is chosen and/or assigned at the time of employment.
2. Attend 30 days of proprietary software training prior to 'Go-Live' to gain exposure to our industry as well as our software.
   • learn the acronyms associated with our program
   • familiarize yourself with the navigation of the various tabs/screens
   • gain understanding of work-flow and how it can be utilized in the various formats based on
   • customer comfort and requirements
   • able to take and perform successfully various Quizzes and Tests provided thru-out the 30 day training to gain the knowledge to assume the role of Technical Support Analyst
   • maintain an open mind pertaining to the various modules associated with the main core software and 'learn on the job' to support modules which may not necessarily be covered during the 30 days training.
   • attend a minimum of 4 hours of refresher training on a monthly basis.
3. Work collectively with existing Team Members as well as Team Leader to deliver consistent and solidified solutions to our clients.
4. Consistently log, update and review any open tickets and perform necessary follow ups to customers to provide status of their request/issues.
5. Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds.
6. Follow Escalation AND DE- descalation procedures as outlined within company SOPs.
7. Ability to handle high call volume while maintaining clear, concise ticket notes combined with a presentable tone and delivery techniques.
8. In absence of Team Lead/Supervisor - make decisions based on complexity and urgency of the call and/or matter at hand - while making sure to follow thru on the situation.
9. Determine from certain scenarios, if it's necessary to conference in 3rd party vendors to include Insurance Company, Hardware Manufacturers to include Motorola, Symbol/Zebra, HP, Fujitsu, Lexmark up to Dell and/or Lenovo.

Job Requirements:

• Experience in supporting proprietary software with a database in the back end is a HUGE plus
• One to three years technical support experience
• Willingness to take ownership of problems and follow through to completion. * Strong, structured analytical skills.
• Excellent written and verbal communication skills
• Excellent time/project management skills
• Ability to perform tasks as outlined and requested by Level II and/ or manager

Technical Requirements:

1. Strong understanding and working knowledge of Windows based platforms to include 7, 8 and especially Windows 10 Professional combined with working exposure - with Windows Server 2003 up to Server 2012 R2, virtual environments such as Hyper-VMware, Virtual PC as well as Remote Desktop Access.
2. Working knowledge and practice with various remote access software to include Team Viewer, ShowMy PC, LogmeIn and/or other secured approved remote access software to allow efficient Support to our clients.
3. Ability to analyze, troubleshoot and reiterate clearly to the Team as well as the customer to ensure full comprehension which would avoid confusion and/or delayed resolutions.
4. Basic to intermediate knowledge on how:
   • what a router is vs. a switch
   • how to login, navigate and configure a router
   • understanding on how to perform port forwarding on a router
5. Basic network knowledge to include but not limited to:
   • Static IP compared to Dynamic
   • what a Gateway, Subnet and DNS are - and the purpose they serve
   • difference between a WAN and a LAN
   • ability to configure and share network resources to include printers, workstations, routers, bluetooth devices, and/or all computer networkable related devices.

Miscellaneous:

• Perform basic diagnostic testing of all PC equipment and laptops
• Perform PC repairs to best of knowledge
• Communicate with vendors per case incidents
• Perform warranty follow-up calls by per case basis
• Occasional travel to client sites (IE: Pharmacies).

Micro Merchant Systems (MMS) is seeking an experienced Software Trainer to train our ever-expanding base of Independent Retail Pharmacies, Regional & National Chain Pharmacy, Hospital & Health System Customers, Long-Term Care, and Specialty pharmacies by demonstrating and training them on our flagship product, PrimeRx™ Pharmacy Management System and related modules.

As a Trainer, you will be responsible for providing training on all MMS applications.  You will be responsible for educating the user on how to utilize and operate the software at its best.  Being a customer’s advocate, you will be working not only on training the customer but also by collecting ideas and helping them with superior troubleshooting skills to come up with solutions.

Attitude is everything; you will be working closely with other teams to keep up with the fast evolving software and help create and update documentation.  Training a new customer is as exciting as teaching an existing customer on new features.  This will keep them up to date and provide them with tools that can help improve their productivity.

Responsibilities:

• Schedule and conduct Training on all MMS Modules
• Provide Tier 2 and 3 software support to Internal support as well as customers
• Travel to client sites across USA to train clients using MMS products and services
• Conduct DEMO's from time to time on all MMS products and services
• Schedule and deliver a monthly Training program for all customers
• Provide internal Training on all MMS Modules
• Design training curriculum and modifications to enhance effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledge-base for solutions
• Escalate issues to suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to customer
• Conduct independent continuing education on software updates.
  

Requirements:

• Minimum two years of Pharmacy technician experience in retail pharmacy environment
• Excellent phone communication skills
• Able to multitask and manage time efficiently
• Experience using pharmacy management software (PrimeRx™ Preferred)
• Certified Pharmacy Technician
• Flexible and stay productive when being pulled in many different directions.
  

Micro Merchant Systems (MMS) is seeking a seasoned Project Manager to work from their office in NY, Long Island. A Project Manager ensures the goals and objectives of a small project or phase of a larger project are met within the established cost and time-frame. You will maintain the quality of projects and report on all costs.

Responsibilities include:

• Assists in the planning, management, coordination and financial control of an assigned project or phase of a larger project.
• Responsible for working with IS, vendors, and customers to develop project stakeholders, roles and responsibilities, and budget.
• Identifies necessary resources including personnel, hardware, and software, and makes recommendations for inclusion into the project.
• Collaborates on setting project goals, deadlines, and budgets.
• Maintains quality and standards as prescribed and reports on related costs.
• Ensures project or phase meets established timelines/ milestones. 
• Reviews status reports and makes recommendations for modification of schedules and/or plans as necessary.
• Confers with project staff and client to provide technical advice and resolve problems within scope of responsibilities.
• Coordinates project activities with department, vendors, and consultants as necessary.
• Tracks actual performance against planned project performance and work with project team to understand variances.

Qualifications Include:

• Bachelor’s Degree in Computer Science, Information Technology or related field, required.
• Minimum of three (3) years related technical experience including one (1) year of project management experience, required.
• Knowledge of assigned technical area (i.e. Finance, Healthcare, Facilities, Infrastructure) and in a similarly sized IT organization, required. 
• Knowledge of project management best practices, as defined by PMI.
• Good communication and presentation skills required.
• Experience with MS Project or NIKU Workbench; experience with CA Clarity or other PPM tools, preferred.

As a customer care field specialist, your workday will consist of visiting MMS Customers and focus on customer concerns and capture feedback.  You will provide quality service to clients by accurately, effectively and consistently handling their inquiries. This position requires 80 to 90 % traveling mostly within Tri-state, time to time out of state.  

Attitude is everything, you will be working closely with other teams to report a resolve any issues at hand and help create and update documentation around it.  Educating customers with new and existing features, so they can use MMS products to their full potential.  This will keep them up to date and provide them with tools that can help improve their productivity.  

Responsibilities:

• Schedule and conduct site visits.
• Record customer feedback.
• Design training curriculum and modifications to enhance the effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledgebase for solutions
• Escalate issues to the suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to the customer 
• Conduct independent continuing education on software updates.

Requirements:

• Minimum two years of Support experience in a retail environment
• Excellent communication skills (In Person and writing)
• Able to multitask and manage time efficiently
• Flexible and stay productive when being pulled in many different directions.
• Experience using pharmacy management software is a PLUS

Position: Hands on Network/System Administrator Skillsets
Hands-on administration of company's network design, implementation, organization, troubleshooting, and up-keeping. Ensuring 100% functional operations of the entire network to include continuous email flow, network access, technical and telephony support to employees and mainly clients.

Principal Responsibilities: (Essential Function)

• Establish, coordinate, recommend and maintain standards, policies and procedures to support all technology requirements.
• Maintain the company’s office network & system to include Network, VOIP Phone Systems, Virtual Server Environment (HYPER V) and ensuring that all systems are secure, available and performing at optimum levels.
• Extensive on the job knowledge in configuring simple to complex networks, migrations, telephony deployment, maintenance, upgrades, equipment purchases, and over-all cost-effective mind set.
• Full comprehension of backup services to include remote backup services; customize backup solutions and exposure to cloud backup services.
• Administer upgrades through WSUS and patches to software, IDS/IPS Monitoring, Security Monitoring.
• Configure, maintain and repair existing office hardware & software including PC and servers; manage hardware and software purchasing, including software licenses.
• Provide technical support to internal and external users of our systems and/or software; troubleshoot user problems and determine the appropriate path for a solution when applicable.
• Maintain & document all network, telephony and production server information.
• Manage e-mail services which account for approximately 100 users’ employees, including mobile phones and synchronization software.
• Configuration of firewalls, routers, and switches to include Juniper SRX, CISCO Switches, Sonic Wall, & Unifi Switches.
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.
• Prepares Reports, checklists, and processes to ensure all protocols are being followed.

Job Requirements

• Demonstrate good, written, and oral communications skills. A MUST!
• Well organized and able to troubleshoot and analyze situations to apply appropriate solutions efficiently and thoroughly on various situations.
• Ability to administer, modify and maintain a Juniper Firewalls SRX, SSG. Cisco and Unifi Switches, AD environment across several domains hosting users for both the U.S. and Over-Seas
• Troubleshoot and configure small to mid-size networks remotely and/or onsite.
• Participate in onsite installations to bring a client to live to include running Ethernet cables, setting up and configuring workstations, but not limited to working with 3rd party vendors contracted by the client to ensure the client is fully operational before going live.
• Willingness to travel to clients sites within the Tri-State and/or across the 50 States when required.
• Available via telephone after a work shift to assist Support Services Team and/or provide technical support services on behalf of the company to our clients.
• Deal with 3rd party vendors to perform appropriate purchases of equipment, software and/or renewal of maintenance contracts to ensure the up-keep our infrastructure farm.
• Implement and execute a Disaster Recovery Plan. Schedule and execute Disaster Recovery solution on a quarterly or bi-yearly basis and review and/or modify protocols upon results of the mock run.
• Perform Change Management sessions prior to software and/or hardware deployment or change over in addition to providing detailed information as to the work being done prior to execution.
• Provide detailed reports of Incident Reports to Executive Management for any/all outages or service disruptions, especially those services affecting the client’s ability to operate and/or staff productivity.
• Monitor and measure the health of our overall network and implement security measures to ensure the safety of the company’s network. Monthly review of all hardware and software to ensure that proper maintenance and/or updates are applied.
• Review and implement plausible protocols to ensure storage space is efficiently being utilized throughout our physical servers as well as our Virtual setup.

Education

• Technical school, 2 or 4-year college degree, or 3-5 years related experience, or equivalent.
• Industry certifications such as MCSE, Virtualization.

Required experience:

• 5 Years Minimum IT Experience

Micro Merchant Systems (MMS) is seeking an experienced Pharmacy Software Inside Sales Representative to expand our base of Independent, Regional & National Chain Pharmacy, Hospital & Health System customers across Retail, Long Term Care and Specialty pharmacies within the following assigned, multi-state territories by demonstrating and selling, our flagship product, PrimeRx™ Pharmacy Management System and related modules.

Applicants are required to work from our Syosset, NY office for consideration.

The Pharmacy Software Inside Sales Representative should be able to support the Pharmacy Software Sales Representatives with development and sustainment of long-term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation.

The Pharmacy Software Inside Sales Representative will be responsible for assisting with the execution of sales and business development opportunities. The incumbent will be responsible for assisting with securing and administering PrimeRx™ Pharmacy Management System demonstrations, administering contracts and agreements for PrimeRx Pharmacy Management System and other related modules, as well as exploring development opportunities within new and existing customers and channels. The Pharmacy Software Inside Sales Representative will leverage the Company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.

We are looking for a driven individual that is excited to learn new solutions and tackle new problems for our customers. If you thrive in an environment that demands you to stretch yourself, you may fit in at Micro Merchant Systems.

Accountabilities

·         Assist in growing revenue and identifying and delivering solutions that aid in our customer’s success

·         Participate in prospecting and sales quota attainment goals

·         Execute customer engagement activities to expand our product penetration within current customers

·         Facilitate data entry within Zoho One CRM administration, and analysis for ROI

·         Support the outside sales team as needed

Qualifications

·         2-4 Years of Inside Sales Experience

·         3-5 Years of Experience working in Retail, LTC or Outpatient Pharmacy

·         Pharmacy Technicians with PrimeRx™ or Similar Pharmacy Management System Software Experience Preferred

·         Proficiency with CRM & Microsoft Office programs

·         Bachelor's degree preferred

Principal Responsibilities: (Essential Function)

·         Assisting the sales team in achieving assigned quotas for PrimeRx™ placements

·         Demonstrations, follow up, closing add-on sales deals, and development of opportunities through new and existing channels

·         Ensure customer expectations are met by maintaining open, clear and consistent dialogue with external end users and internal contacts.

·         Enter sales information into CRM and generate estimates for customer orders

·         Recommends product positioning, to produce the highest possible long-term market share.

·         Convey customer product feedback from pharmacy stakeholders to internal team to assist in developing product enhancements and additional offerings

·         Answer and triage sales calls

·         Attend team meetings & calls

·         Work with product managers, programmers, and customers to resolve issues and communicate status/solutions to appropriate stakeholders.

·         Perform any other duties as deemed necessary to provide quality service to the MMS customer base.

Competencies

·         Business Acumen

·         Organization

·         Time Management

·         Presentation Skills

·         Integrity & Trust

·         Interpersonal Savvy

·         Communication Proficiency

·         Customer/Client Focus

·         Problem Solving/Analysis

·         Results Driven

·         Strategic Thinking

·         Technical Capacity

About Micro Merchant Systems

Micro Merchant Systems, Inc. is a market leader in the pharmacy software industry with systems installed in more than thirty states across the US, including Puerto Rico. Founded in 1990 on the premise of “Software without Limits,” the company focuses on keeping customers and their needs first while staying up-to-date with the rapidly changing pharmacy industry. By combining market trends and customer feedback, Micro Merchant Systems consistently stands out amongst its competitors by offering outstanding customer service. Its innovative range of products is meticulously designed to meet any pharmacy’s evolving needs. For more information, visit http://www.micromerchantsystems.com