Micro Merchant Systems, Inc. has an immediate need for an IT Field Support Technician to provide onsite technical assistance to our clients within the 50 STATES to include New Jersey, Connecticut, Westchester, Peekskill, Catskill, PA, Marilyn, Utica, etc.

Principal Responsibilities: (Essential Function)

• Travel to client sites to perform deployments, break-fixes and/or re-configuration IS A MUST for this position.
• Individual MUST HAVE their own vehicle with a clean driving record.
• Possess strong knowledge pertaining to Windows Based platforms ranging from Windows XP - Windows 10 BUT not limited to Windows Server 2003, 2008, 2016
• Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents. * Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion.
• Very strong hardware knowledge surrounding printers (Zebra, HP, Lexmark, network printers), workstations (be it Server, PC, laptop), hardware swaps, data transfer, configuring Windows Operating Systems, setting up RAIDs and real-life exposure/experience with network setups.

POS (Point of Sales systems) & Signature Pad (Verifone & Honeywell) experience is HUGE PLUS!

• Willingness to learn custom / proprietary applications to provide accurate and solid answers to our clients.
• Work closely with the Installation & Support Services Team to serve our clients professionally and thoroughly.
• Follow escalation and de-escalation procedures as outlined within company SOPs.
• Flexible work hours IS A MUST for this position due to the traveling, troubleshooting and work involved which cannot be pre-determined in terms of time-frame.
• Week-end work rotations are also required and will be coordinated accordingly with other members to ensure efficient and appropriate coverage is provided to our customers.

Micro Merchant Systems (MMS) is seeking an experienced Software Trainer to train our ever-expanding base of Independent Retail Pharmacies, Regional & National Chain Pharmacy, Hospital & Health System Customers, Long-Term Care, and Specialty pharmacies by demonstrating and training them on our flagship product, PrimeRx™ Pharmacy Management System and related modules.

As a Trainer, you will be responsible for providing training on all MMS applications.  You will be responsible for educating the user on how to utilize and operate the software at its best.  Being a customer’s advocate, you will be working not only on training the customer but also by collecting ideas and helping them with superior troubleshooting skills to come up with solutions.

Attitude is everything; you will be working closely with other teams to keep up with the fast evolving software and help create and update documentation.  Training a new customer is as exciting as teaching an existing customer on new features.  This will keep them up to date and provide them with tools that can help improve their productivity.

Responsibilities:

• Schedule and conduct Training on all MMS Modules
• Provide Tier 2 and 3 software support to Internal support as well as customers
• Travel to client sites across USA to train clients using MMS products and services
• Conduct DEMO's from time to time on all MMS products and services
• Schedule and deliver a monthly Training program for all customers
• Provide internal Training on all MMS Modules
• Design training curriculum and modifications to enhance effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledge-base for solutions
• Escalate issues to suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to customer
• Conduct independent continuing education on software updates.
  

Requirements:

• Minimum two years of Pharmacy technician experience in retail pharmacy environment
• Excellent phone communication skills
• Able to multitask and manage time efficiently
• Experience using pharmacy management software (PrimeRx™ Preferred)
• Certified Pharmacy Technician
• Flexible and stay productive when being pulled in many different directions.
  

As a customer care field specialist, your workday will consist of visiting MMS Customers and focus on customer concerns and capture feedback.  You will provide quality service to clients by accurately, effectively and consistently handling their inquiries. This position requires 80 to 90 % traveling mostly within Tri-state, time to time out of state.  

Attitude is everything, you will be working closely with other teams to report a resolve any issues at hand and help create and update documentation around it.  Educating customers with new and existing features, so they can use MMS products to their full potential.  This will keep them up to date and provide them with tools that can help improve their productivity.  

Responsibilities:

• Schedule and conduct site visits.
• Record customer feedback.
• Design training curriculum and modifications to enhance the effectiveness
• Understanding and learning MMS applications to provide support and training
• Manage time and responsibilities
• Providing excellent customer service to ensure customer loyalty.
• Procure client sign off when needed.
• Support clients with transition projects to include product upgrade and training and education
• Update knowledgebase for solutions
• Escalate issues to the suitable department when needed
• Update customers on expected issue resolution time frame during training
• Respond to customer queries on company product presentation to the customer 
• Conduct independent continuing education on software updates.

Requirements:

• Minimum two years of Support experience in a retail environment
• Excellent communication skills (In Person and writing)
• Able to multitask and manage time efficiently
• Flexible and stay productive when being pulled in many different directions.
• Experience using pharmacy management software is a PLUS

Position: Hands on Network/System Administrator Skillsets
Hands-on administration of company's network design, implementation, organization, troubleshooting, and up-keeping. Ensuring 100% functional operations of the entire network to include continuous email flow, network access, technical and telephony support to employees and mainly clients.

Principal Responsibilities: (Essential Function)

• Establish, coordinate, recommend and maintain standards, policies and procedures to support all technology requirements.
• Maintain the company’s office network & system to include Network, VOIP Phone Systems, Virtual Server Environment (HYPER V) and ensuring that all systems are secure, available and performing at optimum levels.
• Extensive on the job knowledge in configuring simple to complex networks, migrations, telephony deployment, maintenance, upgrades, equipment purchases, and over-all cost-effective mind set.
• Full comprehension of backup services to include remote backup services; customize backup solutions and exposure to cloud backup services.
• Administer upgrades through WSUS and patches to software, IDS/IPS Monitoring, Security Monitoring.
• Configure, maintain and repair existing office hardware & software including PC and servers; manage hardware and software purchasing, including software licenses.
• Provide technical support to internal and external users of our systems and/or software; troubleshoot user problems and determine the appropriate path for a solution when applicable.
• Maintain & document all network, telephony and production server information.
• Manage e-mail services which account for approximately 100 users’ employees, including mobile phones and synchronization software.
• Configuration of firewalls, routers, and switches to include Juniper SRX, CISCO Switches, Sonic Wall, & Unifi Switches.
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.
• Prepares Reports, checklists, and processes to ensure all protocols are being followed.

Job Requirements

• Demonstrate good, written, and oral communications skills. A MUST!
• Well organized and able to troubleshoot and analyze situations to apply appropriate solutions efficiently and thoroughly on various situations.
• Ability to administer, modify and maintain a Juniper Firewalls SRX, SSG. Cisco and Unifi Switches, AD environment across several domains hosting users for both the U.S. and Over-Seas
• Troubleshoot and configure small to mid-size networks remotely and/or onsite.
• Participate in onsite installations to bring a client to live to include running Ethernet cables, setting up and configuring workstations, but not limited to working with 3rd party vendors contracted by the client to ensure the client is fully operational before going live.
• Willingness to travel to clients sites within the Tri-State and/or across the 50 States when required.
• Available via telephone after a work shift to assist Support Services Team and/or provide technical support services on behalf of the company to our clients.
• Deal with 3rd party vendors to perform appropriate purchases of equipment, software and/or renewal of maintenance contracts to ensure the up-keep our infrastructure farm.
• Implement and execute a Disaster Recovery Plan. Schedule and execute Disaster Recovery solution on a quarterly or bi-yearly basis and review and/or modify protocols upon results of the mock run.
• Perform Change Management sessions prior to software and/or hardware deployment or change over in addition to providing detailed information as to the work being done prior to execution.
• Provide detailed reports of Incident Reports to Executive Management for any/all outages or service disruptions, especially those services affecting the client’s ability to operate and/or staff productivity.
• Monitor and measure the health of our overall network and implement security measures to ensure the safety of the company’s network. Monthly review of all hardware and software to ensure that proper maintenance and/or updates are applied.
• Review and implement plausible protocols to ensure storage space is efficiently being utilized throughout our physical servers as well as our Virtual setup.

Education

• Technical school, 2 or 4-year college degree, or 3-5 years related experience, or equivalent.
• Industry certifications such as MCSE, Virtualization.

Required experience:

• 5 Years Minimum IT Experience