Micro Merchant Systems (MMS) is seeking an experienced Software Sales Representative to expand our base of Independent, Regional & National Chain Pharmacy, Hospital & Health System customers across Retail, Long-Term Care, and Specialty pharmacies within the following assigned, multi-state territories by demonstrating and selling, our flagship product, PrimeRx™ Pharmacy Management System and related modules.

• Gulf States (AL, FL, GA, MS, SC, BA, VI)

Applicants are required to live within a major metropolitan market within the state of Florida for consideration. (Candidates from within the territory may also be considered, but primary sales time will be spent in Florida).

The Pharmacy Software Sales Representative should be able to develop and sustain long term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation.

The Pharmacy Software Sales Representative will be responsible for sales and business development opportunities within assigned markets, with specific responsibilities to sign up and retain clients. The incumbent will be responsible for securing and administering PrimeRx™ Pharmacy Management System demonstrations, contract negotiations and agreement administration for PrimeRx Pharmacy Management System and other related modules, as well as exploring development opportunities within new and existing customers and channels. The Pharmacy Software Sales Representative will leverage the Company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.

We are looking for activity driven individuals that are excited to learn new solutions and tackle new problems for our customers. If you thrive in an environment that demands you to stretch yourself, you may fit in at Micro Merchant Systems.

Accountabilities

• Generate new business through pharmacies, hospitals and health systems
• Grow revenue and identify and deliver solutions that aid in our customer’s success
• Meet or exceed the set prospecting and sales quotas

Qualifications

• 3-5 Years of Sales Experience
• Experience selling software or similar technology-based solutions
• Proficiency in using CRM & Microsoft Office programs 
• Ability to travel 70% of the time
• Valid driver’s license
• Pharmacy Technicians with PrimeRx™ or similar software experience preferred
• Bachelor's degree preferred

Principal Responsibilities: (Essential Function)

• Responsible for meeting assigned quotas for PrimeRx™ placements.
• Responsible for demonstrations, negotiations, follow ups, closing deals, and development of opportunities through new and existing channels.
• Ensure customer expectations are met by maintaining an open, clear and consistent dialogue with external end users and internal contacts.
• Provide weekly reports for all sales related activities to Executive Team.
• Liaison b/w clients and management to help provide a solution to clients.
• Follow strategic marketing, sales and forecast plans created by Executives to achieve corporate objectives for products and services.
• Recommends product positioning, to produce the highest possible long-term market share.
• Convey industry trends and product feedback from pharmacy stakeholders to an internal team to assist in developing product enhancements and additional offerings.
• Represents company at local & national trade association meetings.
• Attend team meetings & calls when necessary.
• Work with product managers, programmers, and customers to resolve issues and communicate status/solutions to appropriate stakeholders.
• Proactively identify, recommend, and implement process and other operational improvements.
• Perform any other duties as deemed necessary to provide quality service to the MMS customer base.

Competencies

• Business Acumen
• Organization
• Time Management
• Presentation Skills
• Integrity & Trust
• Interpersonal Savvy
• Communication Proficiency 
• Customer/Client Focus
• Problem Solving/Analysis 
• Results Driven
• Strategic Thinking 
• Technical Capacity
  

At Micro Merchant Systems (MMS) our mission is to provide our customers with innovative Pharmacy Management Solutions that meet their unique needs. Our company motto, "Software without Limits," is a testament to our commitment to continuous improvement and innovation. With over 30 years of experience within the pharmacy technology industry, we work every day to achieve our vision of leading the industry with innovative, reliable software, service, application, Interface and API solutions that allow pharmacies to better serve their patients, with the highest levels of efficiency, functionality and customer service.

This position is a home-office based role and applicants will be required to live within a major metropolitan market within U.S. for consideration and will be willing and able to travel the U.S. and Puerto Rico.  

The National Sales Director will be responsible for, but not limited to: 

• Hire, lead, motivate, and coach the sales team to meet and exceed sales revenue plans and provide the highest level of customer service
• Ensure team is meeting daily and monthly sales goals for sales revenue, demonstrations, outbound calls, and other Key Performance Indicators
• Maintain a team-based work environment to promote sales across the business and drive employee and customer retention
• Develop and implement strategic programs to ensure achievement of sales targets such as: increase in market penetration, gaining new business, and retention of customers
• Develop a sales strategy (specific to each market being served) on a quarterly/annual basis to drive sales growth.
• Develop timely reports needed to monitor progress of sales team
• Maintain and review sales prospect pipelines and sales forecasts
• Oversee and complete sales and negotiate contracts, as needed
• Participate in fiscal year business planning
• Conduct field travel in conjunction with Pharmacy Software Sales Representatives to improve quality of service and unearth other avenues for opportunity
• Keep current with industry standards and knowledge by attending trade shows, seminars, and conventions
• Interface with senior management to accurately budget expenses and forecast future revenue, trends, and actual sales activity
• Prepare and present proposals and presentations as needed to senior leadership
• Represent MMS as primary point of contact for targeting, qualifying and selling the Micro Merchant Systems’ PrimeRx™ Pharmacy Management System and line of Prime branded Outpatient Pharmacy Solutions to Integrated Delivery Network (IDNs), Heath System, Federally Qualified Health Centers (FQHC) and Enterprise Pharmacy Organizations.

Requirements

• BA/BS (Required). MBA/MS preferred

• 10+ years of pharmacy industry sales experience

• 5+ years of experience developing and delivering sales presentations and managing RFIs/RFPs

• Previous sales management experience (+5+ years) and demonstrated sales leadership in exceeding quotas and winning sales awards within the pharmacy industry

• Knowledge of the outpatient-pharmacy market segments of 340b, Community Retail, Long Term Care, Mail Order and/or Specialty Pharmacy

• Ability to work in a fast-paced, highly visible, and dynamic environment and can work effectively with ambiguity and incomplete information

• Experience building and executing business plan development, negotiating, and implementing customer contracts across various sales cycles

• Advanced skills in Microsoft Word, Excel, Power Point, CRM (Zoho), business intelligence and basic finance

• Demonstrated success in implementing system-wide initiatives

• Growth company DNA - experience working in a small company environment and desire to be hands on, detail oriented and get into the weeds while keeping a strategic eye on the bigger picture

• Strong written and verbal communication and presentation skills

• Ability/willingness to travel 60%+

Job Functions

• Sales Management
• Business Development

Industry

• Pharmacy
• Hospital & Health Care
• Information Technology & Services
• Computer Software

Work Location: Fully Remote 

Paid Training: Yes 

Management: Key Leader 

Job Type: Full-time 

Pay: $120,000.00 - $150,000.00 per year, commissions, or bonus

Benefits: 

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off

Benefit Conditions: Waiting period may apply

The National Sales Director will report to the Chief Operating Officer and partner with core internal business leaders across MMS to help drive the achievement of our sales and other business objectives.

The successful candidate will be an energetic sales leader who shares a passion for transforming the outpatient pharmacy market and possess a hunger to drive revenue growth.

Email resume to jobs@micromerchantsystems.com

Micro Merchant Systems (MMS) is seeking a Pharmacy Support Services Tech, Level I to provide technical support to our growing customer base of Independent, Long Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S, and beyond. In this role, you will support our line of pharmacy management software, services, APP, API and Interface offerings through engagement with our customers through phone, email, chat and other customer communication mechanisms to answer customer questions on our PrimeRx™ Pharmacy Management System products and services.

PrimeRx™ is the engine that powers thousands of pharmacy operations and we are looking for talented people to join our Support Service Team to deliver best-in-class customer service and technical support for our customers and their patients.

Mission: Is to provide our customers with innovative Pharmacy Management Solutions that meet their unique needs. Our company motto, "Software without Limits," is a testament to our commitment to continuous improvement and innovation.

Vision: Is to lead the Pharmacy Management Software industry with innovative solutions that allow pharmacies to better serve their patients, with the highest levels of efficiency and functionality.

Values: Innovation, Reliability & Customer Service

Principal Responsibilities: (Essential Function)

• Handle qualitative 30+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
• Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting and verbal interactions with clients, colleagues and vendors for effective ticket documentation and timely resolution of customer inquiries.
• Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
• Become proficient in the resolution of routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings and functionality questions on our line or Prime branded pharmacy management products, services, APPs and Interfaces.
• Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction.

Job Description

• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs and provide basic support for password resets, printer configurations, break/fix instructions, resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Complete weekly training sessions to build product knowledge and stay current on our line of pharmacy management software, services, APP, API Interface, hardware and network support offering.
• Possess self-driven initiative for continues learning to build knowledge on all products, services, organizational and industry changes to become proficient with troubleshooting PrimeRx™ and other product offerings to achieve a 90% First call Resolution.
• Participate in periodic team huddles and training with Subject Matter Experts, Team Leads, Training Team Members and others to learn new products and services to better serve our customers.
  

Job Requirements

• Associates degree or Technical School/Industry Certifications such as MCSE, ITIL, ISO 9001, HDI or Pharmacy Technician Certification required
• 3-5 years of related experience in hardware/software technical support role or Retail/LTC/Mail Order/Specialty pharmacy experience required
• Experience working with/supporting pharmacy management software highly preferred
• Possess a strong understanding and working knowledge of various Windows based platforms
• Possess basic to intermediate knowledge of Networking including but not limited to, configuration and sharing of network resources (printers, workstations, routers, blue-tooth devices, and/or all computer net-workable related devices)
• Must be able to participate in rotation coverage of weekend support hours every 3-4 weeks.

Education

• BS Degree and /or pharmacy experience desired
• Technical school, 2 or 4 year college degree, or 3-5 years related experience, or equivalent
• Industry certifications such as A+, MCSE, ITIL, ISO 9001 and HDI are a plus

Working Relationships

• All MMS employees within the United States & India
• Support Services and other immediate superiors
• Other IT employees globally as applicable

Micro Merchant Systems (MMS) is seeking a Senior Director of Customer Support to lead our Customer Support organization in providing technical support to our growing customer base of Independent, Long-Term Care, Specialty, Mail Order, Regional & National Chain, Hospital & Health System pharmacy customers throughout the U.S. and beyond. 

Our pharmacy management software, PrimeRx™, powers thousands of pharmacy operations, and we are looking for a talented leader to join our Customer Support Team to deliver best-in-class customer service and technical support for our customers and their patients.

Our Mission Is to provide our customers with innovative Pharmacy Management Solutions that meet their unique needs. Our company motto, “Software without Limits,” is a testament to our commitment to continuous improvement and innovation.

Our Vision Is to lead the Pharmacy Management Software industry with innovative solutions that allow pharmacies to better serve their patients, with the highest levels of efficiency and functionality.

Our Values: Innovation, Reliability & Customer Service

Job Summary: As the Senior Director Customer Support, you will lead and manage our Customer Support organization. You will be responsible for establishing all policies, systems, and team structures necessary to maintain the highest level of customer service for a pharmacy/healthcare software company. You will build and manage teams and own optimization of team performance. You will lead U.S. and offshore technical Customer Support Teams to work closely with customers and internal teams to resolve issues quickly and effectively. You will be the primary leader responsible for maintaining and continuously improving our customer support services. As the Senior Director of Customer Service, you will be looked upon to lead initiatives to provide a seamless customer support experience, create partnerships with customers, partners, other team leaders to create a better customer experience. The Senior Director of Customer Support will report to the Chief Operating Officer of MMS and will manage 5 – 7 direct reports and 70 indirect reports in support of 3,500+ customers in high volume technical support call centers. The Senior Director of Customer Support will be responsible for managing all technical support metrics, KPIs and SLAs, training, scheduling, and performance management of their teams in support of our line of pharmacy management software, services, APP, API, Interface offering as well as hardware and network support needs for our PrimeRx™ Pharmacy Management System customers.

Principal Responsibilities: (Essential Function)

• Developing and leading a team that provides high-quality 24/7 customer support exceeding defined SLAs.
• Financial responsibility and accountability for Customer Support budget
• Hiring, developing, and mentoring Support team members, building a culture of excellence and exceptional customer experiences.
• Developing and controlling operational dashboards to track and monitor key support business metrics; maintain a high-level view of all open customer issues, and present regular updates on open issues.
• Identify areas for improvement in customer support, develop initiatives to address these areas, and lead the team in executing them.
• Maintain and develop customer support best practices
• Maintain and develop effective and efficient onboarding practices, both technical and process related.
• Lead the team in communicating effectively with clients and addressing issues rapidly and fully.
• Provide thoughtful leadership, strategic insight, and clear communication (both written and verbal) to the team
• Strategize & create the best customer escalation practices for smooth customer experience and effective ticket resolutions that achieve SLAs and KPIs
• Maintain quality service levels by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.
• Prepare required analysis reports to include Call Summary, Trends, Quarterly goals status along with potential adjustment plans that ensure meeting yearly goals.
• Develop the team’s skills-based proficiency with PrimeRx™ and other product offerings to execute 95% First call Resolution.

Qualifications

• Bachelor's Degree in technical majors
• Experience leading global customer support teams delivering enterprise software for both on-premises and SaaS deployment models
• Consistently proven overachievement of goals in a multi-product company environment
• 15+ years in customer support in progressive roles
• 10+ years’ experience translating takeaways from the Support function into actions that help improve product functionality, positively impacting renewals and sales
• A minimum of 8 years of people management with demonstrated experience with creating/maintaining a culture of teamwork and collaboration as well as skills including hiring, mentoring, and growing teams
• Consistently proven overachievement of goals in a multi-product company environment

Eligibility Requirements: Must be willing to travel up to 20% of the time

For more information, visit www.micromerchantsystems.com or visit us on LinkedIn, Facebook, Instagram, or Twitter. 

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and eligibility to work, and to complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Micro Merchant Systems Inc. Micro Merchant Systems is an equal opportunity employer.

We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.