As of Friday, March 29, 2024, configuration has been pushed to your pharmacy that will allow you to begin switching claims once again through Change Healthcare. While not all services are yet available, we have confirmed that the following services are fully operable today:
At this time, we have no plans to automatically revert pharmacies that were using Change Healthcare as their primary switch previously back to that configuration. Pharmacies wishing to do so can simply adjust their switch preference in PrimeRx as follows:
If you are in need of support with your PrimeRx software please complete a support ticket by clicking below.
For after-hours support, please call and leave a message in our after-hours mailbox and we will return your call within the hour.
Login to your client portal to log a ticket, initiate a request, and have a support representative follow up with your pharmacy.
Use our on-line chat feature (bottom right corner of your screen) to initiate a chat with one of our support representatives.
Call us at (516) 408-3999 or (866) 495-3999 to be connected to a support representative.
Hours:
Monday-Friday 8:00 AM – 9:00 PM E.T.
Saturday 9:00 AM – 05:00 PM E.T.
Sunday 10:00 AM – 05:00 PM E.T.
As a customer of Micro Merchant Systems, you have access to our Prime Portal. The Prime Portal is designed to help you find the information you need quickly and easily. This provides step-by-step instructions on how to set up your password, navigate Prime Portal, sign up for upcoming webinars, how to add/remove additional users from your account, and contacting an admin for assistance.
To set up your password, follow these steps:
Once you’re signed in to the Prime Portal, you can use the search bar to find the information you need quickly. You can also browse articles by category.
Live webinars are offered to all Prime Portal users. This is an opportunity to participate in live training from the experts. In order to register, follow the steps below:
If you are the primary user to Prime Portal, you will have the ability to request to add or remove additional users to your portal access. Here are steps to take to submit a request:
If you have any questions or need further assistance with the Prime Portal, please don’t hesitate to contact an admin.
QUICKLINKS
CONTACT US
(516) 408-3999 or (866) 495-3999
Fax: (516) 408-3992
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