The EnlivenHealth IVR (interactive voice response) improves the patient experience by increasing access to the pharmacy 24 hours / 7 days a week. EnlivenHealth IVR automatically answers phone calls into the pharmacy professionally and consistently during peak periods to maximize pharmacy workflow efficiency.
An IVR will free up your pharmacy staff's time from answering the phone, allowing them more time to focus on patient interactions and customer service.
Adding our EnlivenHealth IVR inbound refill reminders can also help to increase your script volume by offering up any additional refills your patients may have available. See an increase in average days on therapy, improving patient outcomes.