Advance Innovative Solutions (AIS)

Pharmacist designed Dial-a-Script® is an interactive voice response (IVR) system that enables customers using a touch-tone phone to order their prescription refills, verify that they are ready prior to pickup, and access your pharmacy’s hours and location information without the need to speak to a member of your pharmacy’s staff. Dial-a-Script® also includes a doctor voice mail feature that allows doctors’ offices to provide new prescription and refill authorizations without the need for live assistance.

How does it work?

Dial-a-Script® interacts with your pharmacy system software to provide real-time information to customers. Dial-a-Script® collects the prescriptions requested, determines refill status, obtains a desired pickup time using your pharmacy’s own preset minimums, and places the prescriptions in your pharmacy system’s fill queue. When a prescription in the order does not have any refills remaining or is expired, Dial-a-Script®’ s auto-fax feature can fax a refill authorization request automatically to the prescriber.

Features

• Intuitive call flow
• Customized messaging
• Multi-department auto-attendant
• Customer and doctor voice mail
• Security check
• Spanish option
• Drug name recitation
• “Is my prescription ready?” status checking
• Pharmacy hours and location
• Pickup, mail, and delivery
• Workload profile
• Holiday schedule (set once a year or just before the specific holiday and spoken dynamically)
• Refill request auto-fax (requires modem and phone line, not included)
• Centralized management application (for streamlined updating of distributed systems)
• Reporting

Click here to request the full version of the demo. More details click here.