Reach patients at home with relevant and timely patient education and refill reminders

  • Engage patients that have lapsed on therapy to remind them to refill

  • Access to patients outside of store (at home) for refill reminder opportunities

  • Branded to retailer to increase patient affinity and loyalty


Behavior-Based Patient Messaging

  • New-to-Therapy (6-month lookback)

  • Refill Reminder

  • Pre-refill reminder (3 to 5 days prior)

  • Late refill reminder (5 to 7 days late) 

  • Lapsed refill reminder (up to 90 days late

Content and Format

  • Letters are personalized to the patient and their stage in therapy from retailer
  • Message is “signed” by patient’s pharmacy staff to provide clinical confidence
  • HIPAA-compliant and secure (Check printing on inside of envelope to protect PHI)

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