Bin Management is a configurable option that can be turned on or off based on the pharmacy's preference to track prescriptions in the will call bins. PrimeRx also tracks the prescriptions by aging reports, alerting the pharmacists of prescriptions not picked up by the customer.
Before the prescription is placed in a physical bin, you should be able to indicate its movement through your workflow in your pharmacy software. These bins coordinate with the workflow stations discussed earlier. If a patient shows up and the prescription isn’t ready yet, this helps identify the whereabouts of a prescription. The clerk can quickly look it up and see that it’s waiting for the pharmacist to verify or it’s still at the fill station. If this happens, the clerk can notify them that the patient is in the pharmacy waiting and a rush can be placed on that prescription.
After the prescription is filled and checked, it is then placed in a physical will-call bin or bag. There are different setups that you can choose from when installing your will-call bin area. Many pharmacies choose to organize their will-call bins numerically. However, others choose to use an alphabetical system.
Internal Bin Management
To further organize your workflow, your pharmacy software should allow for customization of your internal bins. These are used for circumstances that stop the progression of the prescription during the dispensing process, ensuring that you don’t dispense a prescription that has issues.
Customizable bins can be created and used for whatever situation arises and in many cases can replace notes that would normally be left on a prescription or physical notes that may get lost as they move through your workflow. Many pharmacies using internal bins create bins to indicate if the patient needs to be counseled or if the prescription requires a prior authorization. This is important information that needs to be addressed before the prescription moves forward in the workflow.