Interactive Voice Response systems (IVR)

Interactive Voice Response systems (IVR)

VoiceTech

Micro Merchants PrimeRx™ interfaces with VoiceTech software for ‘Real-Time’ data exchanges via telephone, internet and mobile devices. PrimeRx™ offers cloud-based, centralized or on-premise implementation for our Advanced Inbound IVR and Star Adherence Outbound messaging solutions, developed to accommodate the needs of large and small chains, independent, specialty, mail-order, and health-service size pharmacies.

TeleManagerRx

Micro Merchants interfaces with TeleManagerRx patented IVR solution. Never need to install, maintain, support or replace IVR hardware. Never need to troubleshoot issues with faulty wiring. A dynamically scalable system that will accommodate current and future increased call volume.


The Visual Workflow Dashboard enables the pharmacy staff to view incoming orders from the IVR, web, mobile and products. Messages and doctor’s orders can be played directly from the dashboard screen or retrieved from any pharmacy phone.