Remote Backup Service (RBS)

Remote Backup Service (RBS)

Information is one of your company’s most valuable assets, and every day it gets more difficult to manage. What would your business do if all that information – patient records, prescription histories, inventory records – was suddenly lost?  It’s unthinkable, right?

Our Remote Backup Service (RBS) solution helps ensure you never have to think about losing your data.  RBS uses the Amazon EC2 Cloud Server to store the data you generate from your server and from your Micro Merchant Systems software applications.

Should you ever need to recover your data, RBS combines the rapid recovery time of a private application with the cost efficiency and scalability of an innovative cloud-based solution.

A service disruption could come at any time.  Contact a MMS support representative today to learn more about our affordable Remote Backup Services offerings.

Remote Backup Service Key Features:

  • Low annual price guarantee
  • Technology experts available 24/7
  • Customized solution to meet your business’s specific needs
  • Reliance on highly-reputable Amazon EC2 Cloud Server
  • Regular review of your Amazon Web Services (AWS) configuration to ensure optimal performance
  • Minimize risk of service interruptions

  • RBS subscriptions start at $600.00 per year and varydepending on a pharmacy's specific storage needs.
  • Remote Backup Agent is installed locally on the Ph server at your location.
  • Once installed, the Remote Backup Agent will be configured with the required communication protocol to "speak" with our backup servers.
  • Once setup is complete, the Backup Service will run a Full Complete Backup on the first round. Once the Backup Service is able to completely capture the data (folder/files, whichever directories the system is configured to backup) it will then revert to an Incremental Backup Schedule as defined in the service.
  • When the Incremental Backup Schedule is initiated, one of our agents will reach out to your designated backup machine twice a day to determine any changes are required to the files/folders that were designated for backup in the configuration settings.
  • The Backup Agent will run generally run at night to avoid disruption during normal hours of operation.
  • The backup takes place via a cloud server provided by Amazon EC2. This server is then replicated to another "backup server" at a different location.
  • Should your system go down and require a restoration of the data necessary to get your MMS applications up and running, we will perform a "restor"e from Amazon’s EC2 Cloud Server.
  • The download and recovery time will depend on the size of the data. For example: Some clients contract only to have their pharmacy SQL database backed up, which generally is no larger than 4-5 GB. Such a backup would require approximately 1.5 hours to download from Amazon EC2. In addition, depending on the customer’s bandwidth to download to their location, a similar amount of time would be required. Other clients may request backup capability for their Pharmacy SQL DB and Prescription Images. In this case, the total size would increase to 10GB or more. As a result, the download time from Amazon’s EC2 server would increase tremendously, and affect the client end once the data is restored.
  • time from Amazon’s EC2 server tremendously and will trickle down to the client end once we have the data restored.
  • The RBS option is unique from every other backup service currently on the market (i.e. Carbonite). For one thing, the RBS Agent is able to backup SQL DBs, a capability VERY FEW service providers offer.[At the same time, only a specified niche of clients would require SQL Backup. I WOULD DELETE THIS. MAKES IT SEEM LIKE IT’S NOT THAT BIG OF A DEAL, BUT THE PREVIOUS SENTENCE SINCE IT’S A CORE MMS CAPABILITY.]
  • We also randomly select various client databases for restoration to verify the integrity of the data. Should any problems surface, we will work with the client to review, modify and reconfigure as required to ensure a successful backup can be performed at all times.
  • Clients are kept informed about the status of their backup. A client is notified via email regarding the status/progress of their system backup, including a list of folder/files that were successfully backed up. The client is also apprised of any failures.
  • Each pharmacy/client must specify a server that will have the RBS Agent installed. That specific server NEEDS TO REMAIN ON and internet-enabled to avoid any potential backup failures.