PrimeRx™ Pharmacy Management Software

PrimeRx™ Pharmacy Management System

PrimeRx™ pharmacy management software is our signature technology solution for today’s efficient, patient-focused businesses.  PrimeRx™ will quickly become the backbone of your pharmacy and serve as the centralized processing center for all workflow operations.

The PrimeRx™ system is highly user-friendly and offers a complete suite of tools that can be adapted to meet your pharmacy’s specific needs.  Many of these features are unique to PrimeRx™ and are unmatched by our competitors.  PrimeRx™ stands apart in the pharmacy software category as an intelligent, comprehensive management solution.

PrimeRx™ is ideal for independent retail pharmacies and for multiple-pharmacy managers.  PrimeRx™ is also ideal for outpatient hospital pharmacies with customized workflows and automated fill, bill, and communication processes. PrimeRx is a pharmacy HIPAA-compliant, pharmacy management solution.

PrimeRx™ is a total pharmacy dispensing software that enhances overall pharmacy productivity.  The system includes tools to simplify core workflow processes including:

  • Patient and provider intake
  • Claims processing
  • Labeling and dispensing; and
  • Inventory management.


Key PrimeRx™ benefits include:

  • Prescription efficiency
  • Reduced dispensing errors
  • Integrated patient records management for identification of medication synchronization candidates
  • Patient medication adherence reports to improve CMS Five Star ratings; and
  • Enhanced insurance claims management.


PrimeRx™ Key Features
Automated Refill Management System

  • Fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data
  • “At a glance” visibility of all refill management processes through a Refill Compliance Dashboard.  Dashboard can be customized to include preferred metrics including scheduled refills, missed refills, expired refills, and Med Sync Rx.
  • Automatically queues each day’s scheduled refills
  • RxSync – Sync all refills to a particular date
  • Return to Stock Queue – Prescriptions not picked up by patients will be flagged, with system easily updated to reflect missed pickups, and drugs added back to inventory

Customized Workflow Management and Reports

  • Inventory management
  • Reconciliation process ensures you will never miss a payment
  • Bin management feature facilitates prescription pickup process
  • Seamless management of incoming prescriptions
  • Generate electronic orders with wholesalers based on your customized drug ordering parameters
  • Ability to show cost comparisons between wholesalers
  • Automatically update true cost from EDI files received from a wholesaler(s)
  • Ensure compliance with all state and federal regulatory agencies
  • Automatic backups of all data; Remote server access in case of emergency

Introducing the Patient Status Board

Communicate with patients while they wait for their prescriptions.  Allow patients to see precisely where they are in the prescription-processing queue. 

For more information Contact us or Schedule a Demo.


  • Retail Pharmacies
  • Specialty Pharmacies
  • Compounding Pharmacies
  • Long-Term-Care Pharmacies
  • Closed-Door Pharmacies
  • Mail-Order Pharmacies
  • 340B Pharmacies
  • Hospital – Outpatient Pharmacies
  • Physician’s Office Pharmacies
  • RxSync – Sync all refills to one date (facilitate the ABM-Appointment Based Model)
  • Interface with Mirixa, and have Mirixa’s medication therapy management (MTM) programs delivered directly to PrimeRx™
  • Refill compliance
  • Outbound calls, text messages, and emails allow easy communication with patients regarding refill and dosage alerts, and pickup notifications.  System also allows for transmission of birthday greetings and other personalized messages to patients.
  • Patient Medication Adherence Reports provide immediate identification of patients at risk of non-adherence, and those not compliant with refill routines.
  • Improved Pharmacy Star Rating – Better insight into which patients are non-adherent will help address underlying causes.  This in turn will positively affect overall pharmacy performance.
  • Calculation of PDC/MPR Values – Easily calculate medication possession ratios (MPR) and proportion of days covered (PDC) values to determine adherence rates.  PDC/MPR measures can be determined either at the patient level, or for an entire population.

    • FillMyRefills – Allow patients to easily request refills through an app/web-based refill routing service.
    • Remote Backup Service – Backup all data securely and safely to a cloud server.
    • Prescriber Validation Service – Easily identify active/inactive prescribers in real time. Validation service will verify prescriber credentials, and note any class restrictions or sanctions.  with their class restrictions (if any)
    • Clinical Pharmacology – Online reference guide that is accepted by boards of pharmacy in all 50 states.  Clinical Pharmacology provides a compendium that fulfills drug reference requirements for licensed pharmacies.
    • Patient Counseling –   Provide patients easy access to critical information on key health and drug-related topics.  Information is accessible in as many as 16 different languages.
    • State and federal drug databases -- Module allows pharmacies direct access to current state and federal prescription drug-related databases
    • Pre/ Post-Editing Services – Reduce incidence of documentation errors and save time by pre-populating certain fields (i.e. pharmacy name and address).  Editing services also identify variables that could affect a pharmacy’s rate of reimbursement.
    • e-Voucher – Patient assistance service whereby rebates and other savings are automatically applied, thereby reducing patient out-of-pocket costs.
      Prescription Price Analyzer–Review and compare pricing for prescription drugs and other common pharmacy products.

    • Certified by Surescripts to handle EPCS (Electronic Processing of Controlled Substances) transactions.
    • Controlled Substance Reporting automatically tracks CSR information and uploads file to the appropriate state agency (where permitted).
    • Multiple Language Module – Supports patient counseling in as many as 16 different languages.

    Pharmacies face an ongoing challenge to protect patient health information (PHI).  While manual logs and handwritten prescriptions are being replaced by electronic records, opportunities still exist for PHI breaches to occur.  Pharmacies can be especially vulnerable when receiving prescriptions from physicians, or when transmitting information to insurers.

    PrimeRx™ helps pharmacies protect patient information with several important tools:

    • Our Prime Sfax600 system allows easy management of the important fax communications that flow between pharmacies, medical offices, and health care facilities.
    • PrimeSfax allows you to send, receive, add notes, digitally sign and manage faxes without printing a single hard copy document.  Safely manage the critical flow of faxes with our powerful, HIPPAA compliant, flexible and easy to use solution.
    • Electronic Signature Capture prevents unintentional exposure of sensitive information
    • PrimeRx™ allows pharmacies to receive prescriptions electronically via a secure web portal.  Incoming prescriptions are seamlessly moved to a folder located on the pharmacy’s network.
    • PrimeRx™ can process multiple transactions simultaneously, which means physicians’ offices will never encounter a busy signal when attempting to fax a prescription.

    PrimeRx™ is an innovative, comprehensive pharmacy technology solution that offers important benefits including:

    • Prescription efficiency
    • Reduced dispensing errors
    • Integrated patient records management (which can help identify medication synchronization candidates)
    • Patient medication adherence reports (which can help improve CMS rating)
    • Improved claims processing and insurance management for increased revenue and profitability.

    Key PrimeRx™ modules include:

    • Surescripts®/E-Prescribing module (EPCS Certified)
    • Nursing Home/LTC module
    • Compounding module
    • House charge module
    • Multi-language support
    • Inventory module
    • Refill Management suite
    • Medication Synchronization
    • Medication Therapy Management (MTM)
    • Electronic Data Integration (EDI) with wholesalers for true cost and inventory management
    • Pill Images
    • Integration with unit dose packaging companies
    • Integration with robots
    • Integration with interactive voice response (IVR) companies
    • Text alerts and much more…

    DIR fees remain a top concern for pharmacies, and with little regulatory or legislative relief in sight, pharmacists are turning to their technology systems to help mitigate the effects.   PrimeRx™ users can find several helpful capabilities that include:

    • The ability to review prior-year records as a way to  anticipate the amount of fees that may be assessed in the current year.
    • Comprehensive records management that allows seamless access to applicable claims, and data on drug ingredient costs.  That information can be matched against each PBM's process for determining DIR fees.
    • E-Care Plan capability, which allows pharmacies to document the broad scope of services provided to patients.  This improves the pharmacy's 5-Star appeal, and may help reduce DIR fee assessments.

    As pharmacists continue to advocate for long-term relief from DIR fees, PrimeRx™ can help manage the financial impact of these onerous fees on their operations.

    Patient Communication

    • Outbound calling, text/SMS messaging
    • Inbound communication allows patients to respond via prompts
    • Emails to communicate information related to refilling schedules, dosage alerts, and pickup availability
    • Birthday greetings and other personalized messages sent via email or text/SMS message

    My PrimeRx Owners App

    • YOU determine the information you need, and updates are provided in real-time

    Report Generation

    • Customized reports to support pharmacy’s unique needs
    • Daily log provides a comprehensive report of each day’s activities
    • Customized business analytics
    • Identify key metrics and receive regular reports relevant to that data.
    • Business intelligence reports built into the system - why pay extra to third-party vendors?


    • Keep your pharmacy open 24/7 by scheduling repeating processes including such as refills, data backups, and automated report emails.
    • Calculate PDC/MPR values for your patients individually or by group
    • Patient medication adherence reports that contribute to pharmacy star ratings
    • Interface with Mirixa and Outcomes: MTM opportunities delivered to PrimeRx™
    • Optimize profits by utilizing adherence features

    Enhanced Pharmacy Specialty Software 

    • Specialty Rx ID patient management, drug performance dashboard, and customized workflows

    Build Patient Loyalty

    • Patient management and refill dashboard, quick refill, and intelligent R.Ph verify