Zohaib - I just wanted to thank you for doing such an incredible job with our implementation. Your level of understanding of the system, patience, responsiveness and ability to answer questions in a way the staff could easily understand made all the difference in a successful launch.
While we are still figuring out some of the more detailed elements of the system, our team has adapted fairly quickly compared to previous experiences, and stress levels have been quite low.
I am very grateful for all your help. - Erin Mellerski, PharmD, Chief Clinical Officer, Senior Vice President of Operations
There is no need for any other pharmacy management system. PrimeRx meets our ultimate needs. The software reporting system helped reconcile book in real time to pull data and receipts for accounts receivable paid. The report was downloaded and ready for print within minutes. This quantitative data saved us 4-5 hours. No need for hiring a 3rd party vendor, saving us time and money.
We would also like to add two notes: PrimeRx has a great feature that we use every day, we can adjust the quantity dispensed from the original prescription and send back to the provider for approval.
Plus, with the newly added feature, the pharmacist can authorize the refill request quantity for the patient's convenience.
“We have been using PrimeRx for over 10 years. The software updates, throughout the years, have been beneficial in simplifying our workflow, patient and provider intake, processing claims, label and dispensing, and managing inventory.
The color coordination feature within the patient Rx history is valuable in letting us know if a refill is due, expired, discontinued, or if a Rx has not been picked up by the patient. This feature is one of the reasons I prefer MMS over other systems. PrimeRx is a total pharmacy dispensing solution.”
The new enhancement to PrimeRx has been very revolutionary. Our practice has seen the measurable impact due to some of these changes.
We used to have an issue with all our liquid prescriptions for which we could not break the dispense quantity to specific # as prescribed because of the way the drug comes. Now we can dispense the entire quantity of the days’ supply that insurance will allow but then flag all of these for the desired days’ supply. This is a 100% change from previous.
The specific benefits are two folds.
1. We can prevent insurance audits by not refilling sooner than desired.
2. Keeps our staff from calling patient’s unnecessarily when they still have significant quantity of the drug in their possession.
“PrimeRx™ streamlines our pharmacy management workflow, the software contains all the tools required to manage all aspects of the business. A great feature, PrimeRx™ can automatically fill an electronic script, by looking at existing patient, prescriber and drug inventory.”
“There are no major issues with the PrimeRx™ system. I rarely call customer support, when I do the experience is good and my issues are resolved. The only complaint with PrimeRx™ is with compounding drugs. When a drug quantity is entered, the system doesn't have enough space to accommodate the zeros. Aside from this, I am very happy with the system.”
“PrimeRx has prioritized our workflow in many ways, the software allows us to process prescriptions and refills, print labels, and view Patient Rx history. We can bill a prescription for Patient (Cash), Third Party (Insurance) or a Charge Account. The patient notes are very helpful, we can add to a patient's profile reminders and comments that must be observed while dispensing medication.
Plus, the drug pick verification feature enables us to verify that the correct drug is being dispensed.
The customer support team is knowledgeable, their phone manners are very friendly, they go the extra mile to resolve any issues we might have with the software.”
I’ve been with Micro Merchant Systems for over 11 years. When I need their help, their help is great. Hardly wait for two minutes, and they take care of my problems very quicklythe experience levels vary. Overall Phoebe is very happy with MMS and the services she receives.
“PrimeRx has helped me protect my bottom line. That’s something every pharmacy needs.
Estamos muy contentos con Micro Merchant Systems. Recomendamos PrimeRx a todo el mundo.
“PrimeRx is the best solution for pharmacies who want a simple effective system. Great for non-technical people.
Best ever software I have used in my pharmacy
It works.
Simple fast and short
I have been using PrimeRx Micro Merchant Systems for all my 3 stores for almost six years now.
Best software I have used in my pharmacy.
PrimeRx is a user-friendly pharmacy management system. The customer support department is excellent! Whenever we call, the staff is professional in handling our call.
PrimeRx user-friendly and updates their technology systems to meet the pharmacy industry demands. PrimeRx is windows based, and therefore the data that entered into the system is easily retrievable, thereby making reporting accurate and easy.
PrimeRx works better than most pharmacy management systems. Regular updates and customer support are also significantly better than most pharmacy systems. The software is user-friendly and makes it easy to train new users
The customer support team responds as quickly as possible. Great pharmacy products with plenty of updates to stay current. Personally met and deal with some of the senior staff and owner.
PrimeRx is easy to learn and is user-friendly. Very easy to enter information, do the billing and check the prescriptions.
With PrimeRx, pharmacy management software everything is on one page, and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
I like PrimeRx, pharmacy software because it is user-friendly for MetroPharm employees. Customer service is always available 24/7.
PrimeRx, pharmacy management system is overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing; they are available 24/7.
Great experience with PrimeRx, pharmacy management system is easy to navigate. The pharmacy software comes with all the bells and whistles. Easy training manual to instruct new employees. Highly PrimeRx recommend looking for an Rx software.
Extremely happy! I cannot find the words to express myself about PrimeRx. I have worked on several pharmacy software systems, PrimeRx is the best unparallel compared to all.
The software is user-friendly, it is like buying a new phone, you don’t need the learn, the phone teaches you everything. I am loving it and would love to recommend PrimeRx to all.
Plus, I am incredibly pleased with the customer service, when I call with a question or problem, they are always there with the correct answers and solves my issues with ease.
We are extremely happy campers. We have work with Best Rx and PrimeRx by far is the best pharmacy system in the market. Micro Merchant Systems is doing a great job with customer support. We rate them almost a ten!
I love the PrimeRx system. The support team is also great! They helped me generate a report, by explaining the process slowly so I could understand the steps.
I have no issue with PrimeRx software. If I have a question about PrimeRx, I call and get assistance right away. The software has excellent workflow features that are customizable.
The PrimeRx system is quick and easy to learn. Support is prompt and helpful with any issue I might have
I am delighted with PrimeRx. I have absolutely no complaints. I own four stores, and all are using PrimeRx. I will be using Micro Merchant Systems in all my future stores.
